If something goes wrong

Complaints procedure

We would always rather hear about a problem than not. Here is how to raise one.

⚠ Draft. Confirm the named complaints handler and timescales with the practice before launch.

Talk to us first

Most things are sorted out quickly by speaking to the practice manager. Ring us on0151 648 1974 or send a message by email.

In writing

If you would rather put it in writing, address it to the Practice Manager. We will acknowledge your complaint within three working days and aim to give you a full response within ten working days.

If you are still unhappy

You can contact the Dental Complaints Service on 020 8253 0800, or the General Dental Council at gdc-uk.org.